PROCESSING TIME
BY GOM ships worldwide from London, within 1 to 5 business days upon confirmation of your order, through Royal Mail services. You will receive an email with a tracking number after the shipment is processed. Once dispatched, you can track your parcel online at www.royalmail.com
Please note; Royal Mail only accepts address information provided in English letters.
CHARGES
BY GOM offers a flat rate for both domestic and international orders.
Domestic Shipping £4 - Royal Mail 1st Class Signed For
International Shipping £8 - Royal Mail International Tracked & Signed
Please note; some destination countries do not have a tracking agreement with Royal Mail. For more information, you can check Royal Mail's Country Sending Guide.
DHL Shipping £30 - only for Qatar, United Arab Emirates, Saudi Arabia
If wrong or incomplete address is provided for an order, the order will be cancelled with a charge of %5 off the total cost.
ESTIMATED DELIVERY DATES
According to Royal Mail's website, 1st class parcels within the UK are to be delivered in 3-5 business days after dispatch date, while international shipments are estimated to arrive in 7 to 15 business days.
TAXES AND CUSTOM FEES
International orders may be subjected to local customs duties and taxes that BY GOM is not responsible for. For more information, please contact your local customs office.
RETURNS & REFUNDS
Due to the nature of vintage items, orders are not eligible for return or refund and all our sales are final.
BY GOM is not responsible for any lost or undelivered parcels.
BY GOM is not responsible for any damage that ensues from incorrect use or care of the products. To prolong your item's life, please check our Wear & Care page.
If an order is returned due to incorrect address information provided by the customer, or if the parcel is left unclaimed, the customer will be charged again for the delivery.
Vintage and pre-loved items might show signs of wear or small imperfections. If you have a question about an item or require more information, please contact us at hello@by-gom.com.
AUTHENTICATION